Question 1

What is your online returns policy?

Accepted Answer

At FH2Bags we value quality and customer service above all else. All of our items are created by hand and are custom. Becuase of that, all sales are final except in rare cases of defective items or in the event an incorrect model is shipped.  In those cases, we will either exchange the item for the correct model or process a full refund.   Unfortunately, with our Face Mask, we are unable to accept exchanges or returns for sanitary and health reasons,

Question 2

How do I return an item?

Accepted Answer

Please email us with your concerns. In most cases, we'll be able to rectify any issues without the need to process a return. However, if a return is required, we'll send you full instructions on how to return the item to process your exchange or refund.   Unfortunately, with our Face Mask, we are unable to accept exchanges or returns for sanitary and health reasons,

Question 3

How do I track my order?

Accepted Answer

All orders are shipped from NY via UPS or USPS. Once your item is shipped, we will send you a shipment confirmation email which will include your shipment details and your tracking number.

Question 4

What are your delivery options?

Accepted Answer

All items are shipped within the US free using USPS. For our International customers we ship USPS. If you have a preference of one courier over another, please include in the "Add a Note" section during checkout and we will do our best to accommodate your request.

Question 5

How to chat with us?

Accepted Answer

Click on the blue box (blue round icon in moble view) in the bottom right corner of the screen. This will allow you to directly chat with us from your computer or your mobile device. You are always welcomed to contact us via contact form above or social media DM's

Question 6

Where else can I purchase Fh2bags online?

Accepted Answer

Fh2bags are sold online on Fh2bags official site and social media pages.Here on fh2bags.com and our Official Facebook, Instagram. If you see Fh2bags Products anywhere else it is not being sold officially and should be reported to us. We are no longer on Etsy.com, if you see our bags on that site its a fake.

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